The customer service team was quick to pinpoint and resolve my issue and the replacement part was delivered within 2 days of the original inquiry.
My lights are one of the best things I ever bought! I work from home so instead of facing a boring wall I get to look at the beautiful masterpiece which is my Nanoleaf lights! I highly recommend them!
I had an issue with my Nanoleaf shapes and the customer service chat feature was great. Not only did it not take forever to complete the chat (Nanoleaf was very responsive) they helped me troubleshoot. Once the issue was confirmed as a faulty device, they immediately offered a replacement controller. It’s great when a company stands behind their product, even though I was an outside my warranty window.
instant ship of the failed part. Controller came, and solved the problem of lights not working
I got 50 of them so far with 4 42watt power supply I love them I have an idea that I want to do. It would be a Cool designs that is going to incorporate the Matt black skins on all 160 lines with adding 110 more lines and 7 more 42watt power supply.
Very simple and easy . Best replacement process I have gone though
Since the first 7 pc. starter kit, I bought 4 expansion packs (19 total) and plan to get a few more to get to that 29 max chain.
Brilliant product. Very user friendly. Connects first time of use without a problem. Just follow the instructions. Works perfectly with Apple HomeKit. Highly recommended.
A little difficult to install but once everything was done I was very pleased with the visuals. When I first held them I was amazed by the high quality and toughness of the Strip itself ^^
Love the fact it is easy to set uo
Controller came, and solved the problem of lights not working
Working with support was seamless even though communication was email only. Im glad to have my lights working again!