Setup everything as per instructions which are very basic and written in very small text. You can go to site but instructions are the same but at least you can make them big enough to see. Told me Nanoleaf 4D does not work on 5 Mhz network so had to swap the connection to 2.4 Mhz. Next it told me that 4D will not work as require firmware update which takes a long time. It wouldnt work for a while but then started working, not sure what I did. However when you get it working it is amazing. The mirroring 4D effect is very impressive.

The Nanoleaf 4d arrive nearly a month and a half ago. It’s never worked from the initial set up, I contacted support who are more than useless, I’m sure this is because of the amount of complaints, days even a week to reply, they’ve asked for my details and confirmed that the product I received is faulty, this was over 2 weeks ago and nothing, not even an email reply. Don’t waste your money, if you do and it’s faulty, don’t expect to get anything resolved quickly!

When using 4D mode LED’s flicker at times, changing to 3D better but with random pulsating effect and then there’s the random blacks showing as red.
Support is utterly useless, in fact probably the worst I have encountered for ny product.
Wouldn’t recommend and definitely won’t be purchasing and future Nanoleaf products.