ON ALL ITEMS
After waiting 6months from the alleged February launch I ordered 4 gu10s. That took two months to arrive and about eight support tickets. And this single bulb doesn’t light up. I’m not saying it doesn’t work, according to Apple home, eve home and the Nanoleaf app it’s functioning fine. Just not actually giving out any light as it’s supposed to.
So after the considerable prodding they had arrived on December the 16th, but this one single hasn’t worked at all. Which sadly isn’t helpful for a light fitting that needs four bulbs.
But apparently I’m supposed to have good grace as there’s been some “issues” as they migrate to a new Zendesk. If you had the good grace to respond to your reply in more than two weeks, never from the same person who again hasn’t read the content of my ticket. I’ve now been asked THREE times to send a video of the bulb going through factory reset despite my requests of how the ******* hell can you do that when the bulb emits no light. Utterly shocking disdain from what was a premium product company.
Sort your customers and your support out or soon you will have neither