ON ALL ITEMS
Poor WiFi conectivity , keeps losing connection. With Philipps Hue Lampem I do not have this problem. Support service very poor. Products ordered were returned to Nanoleaf twice due to incorrect invoicing by customs. No phone support, I was forced to write about 100 emails until I received a working product from Nanoleaf. My rating not even 1 star. Product is way too expensive in relation to the hassle I went through with the Nanoleaf Shapes product. Greetings Roger Bresch
Danke für den Austausch der defekten Hexagons.
Was a replacement for a defective triangle. Quick and fast solution with a new replacement sent swiftly. The replacement piece connected to the rest of the set up perfectly.
One panel in a starter kit has a small defect on its surface and Nanoleaf replaced the panel pretty much instantly when I first emailed them. Within 72 hours from reporting the issue the new panel was already on my wall. Thanks Nanoleaf!
I was helped with defective parts very quickly and without complications. Within a very short time, the problem was solved and I got a replacement. Everything worked out great.